To Study the Worker's Perspective on TQM Practices in a Small Scale Pigment Industry of India | Original Article

ABSTRACT:

Duality is an essential element in our lives today and was in existence since 1911 itself: The central idea of any quality attitude is doing the right things right the very first time. Total quality management refers to the total involvement of staff in an organization together, which includes suppliers, distributors and even customer in bringing about quality satisfaction by promoting quality culture all the way through quality circles, workers and supervisors have to be trained to solve the problems in process variation. This study is primarily based on primary data and secondary data which were used to sustain this study. The population of the study consists of the workers working in the pigment industry. The connotation of TOM at this company from various aspects has been the focal point of this study. These three different spheres of TOM were studied and the repercussion of each sphere was observed. The above mentioned spheres include quality control tool, total productive maintenance and also quality circles. The described objectives and hypothesis were based on these spheres and created a foundation for the study. This study led to a conclusion that the quality control tools are ineffective, no significant impact of total productive maintenance and quality circles are there.